Scent & Soul Privacy Policy

Last Updated: October 11, 2026

Welcome to Scent & Soul

Welcome to Scent & Soul, your destination for luxury scented candles, home fragrances, and thoughtfully crafted products designed to bring warmth, elegance, and beautiful aromas into your everyday life.

At Scent & Soul, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.

This Privacy Policy explains how Scent & Soul collects, uses, stores, protects, and shares your information when you visit our website, https://scent-soul.com, browse our collections, create an account, or purchase our products.

By accessing or using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information when you interact with our website.

Personal Information

When you create an account, place an order, subscribe to our newsletter, or contact our customer support team, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Account login details
  • Customer service inquiries and communications

Order and Transaction Information

When you purchase our scented candles or home fragrance products, we may collect:

  • Products purchased
  • Order history and transaction details
  • Payment method and payment status
  • Shipping and delivery information
  • Returns, refunds, and customer preferences

Payment transactions may be processed through secure third-party payment providers. We do not intentionally store complete credit or debit card details on our own servers.

Device and Usage Information

When you browse our website, certain information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and browsing activity
  • Referral sources
  • Cookies and similar tracking technologies

This information helps us improve website functionality, understand customer preferences, and provide a better shopping experience.

Location Information

We may collect approximate location information based on your IP address or the delivery address you provide.

This information may be used to:

  • Calculate shipping costs and delivery availability
  • Process and deliver your orders
  • Display relevant products, offers, or services
  • Improve our delivery and customer service operations

We do not require continuous access to your device’s precise GPS location to use our online store.

2. How We Use Your Information

At Scent & Soul, we use your personal information to:

  • Process, confirm, and deliver orders.
  • Manage your account and purchase history.
  • Provide customer support and respond to inquiries.
  • Communicate order confirmations, shipping updates, and delivery notifications.
  • Process returns, exchanges, and refunds.
  • Personalize your shopping experience and product recommendations.
  • Improve our website, products, and customer service.
  • Send newsletters, special offers, and promotional updates in accordance with your marketing preferences and applicable law.
  • Detect fraud, prevent unauthorized transactions, and protect our website.
  • Comply with applicable legal and regulatory requirements.

We only use personal information for legitimate business purposes and in accordance with applicable data protection laws.

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

  • Remember products in your shopping cart.
  • Keep you logged in to your account.
  • Save your website and shopping preferences.
  • Understand website traffic and customer behavior.
  • Measure the performance of advertising campaigns.
  • Deliver more relevant promotional content.

We may use third-party analytics and advertising services, such as Google Analytics, Google Ads, or Meta Pixel, where implemented on our website.

You can manage or disable cookies through your browser settings. Where required by law, we will request your consent before using non-essential cookies.

Disabling certain cookies may affect some website features, including shopping cart functionality or account preferences.

4. How We Share Your Information

Scent & Soul does not sell your personal information.

We may share necessary information with trusted third parties to operate our business and fulfill your orders.

These parties may include:

Payment Service Providers: To securely process payments, refunds, and transactions.

Shipping and Delivery Partners: To deliver your candles and home fragrance products to your selected address.

Website and Hosting Providers: To maintain website performance, functionality, and security.

Marketing and Analytics Providers: To measure advertising performance and improve our marketing communications, subject to applicable privacy requirements.

Legal and Regulatory Authorities: When disclosure is required by law, a valid legal request, or to protect our legal rights.

Third-party service providers are expected to handle personal information securely and only for authorized purposes.

5. Marketing Communications

When you subscribe to our newsletter, choose to receive marketing updates, or otherwise provide appropriate permission, we may contact you about:

  • New scented candle collections
  • Seasonal fragrances and limited-edition releases
  • Exclusive discounts and promotional offers
  • Special events and product launches
  • Personalized product recommendations

You can opt out of promotional emails by clicking the Unsubscribe link included in marketing emails or by contacting us at info@scent-soul.com.

You may also request to stop receiving promotional SMS or other marketing messages.

Please note that transactional communications, including order confirmations, payment updates, shipping notifications, and important account notices, may still be sent when necessary.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include:

  • Secure HTTPS connections
  • Access controls for customer information
  • Secure payment processing through third-party providers
  • Website security monitoring and updates
  • Restricted access to personal data by authorized personnel

Although we work to protect your information, no method of online transmission or electronic storage is completely secure.

7. Data Retention

We retain your personal information only for as long as reasonably necessary to:

  • Complete orders and provide customer support.
  • Maintain business and accounting records.
  • Resolve disputes and process returns or refunds.
  • Comply with applicable legal, tax, and regulatory obligations.
  • Fulfill the purposes described in this Privacy Policy.

When personal information is no longer needed, we will take appropriate steps to delete or anonymize it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Request access to the personal information we hold about you.
  • Update or correct inaccurate personal information.
  • Request deletion of your personal information.
  • Withdraw consent for certain uses of your data.
  • Opt out of promotional and marketing communications.
  • Raise concerns about how your information is processed.

You can review or update certain account information by visiting:

For other privacy-related requests, please contact info@scent-soul.com.

9. Account and Data Deletion

We respect your right to request the deletion of your account and associated personal information.

Requesting Account Deletion

To request account deletion:

  1. Visit https://scent-soul.com/my-account/ and log in to your account.
  2. Review or update your available account information.
  3. Send an account deletion request to info@scent-soul.com using your registered email address.
  4. Our customer support team may request reasonable verification before processing your request.

What Happens After Your Request?

Once your identity has been verified and your request reviewed:

  • Your account may be deleted or deactivated, as appropriate.
  • Personal information that is no longer required will be deleted or anonymized.
  • Certain order, payment, or transaction records may be retained where required for legal, accounting, tax, fraud prevention, or dispute-resolution purposes.

Account deletion may affect your ability to access your order history and other account-related services.

For assistance, please contact info@scent-soul.com.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or delivery services.

These third parties operate under their own privacy policies and terms.

Scent & Soul is not responsible for the privacy practices or content of websites and services that we do not control.

We encourage you to review the privacy policies of third-party services before providing personal information.

11. Children’s Privacy

Our website is intended for general audiences and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the matter and take appropriate action.

12. Changes to This Privacy Policy

Scent & Soul may update this Privacy Policy periodically to reflect changes in our services, website functionality, business practices, or applicable legal requirements.

When changes are made, we will update the Last Updated date at the top of this page.

Where required or appropriate, we may also notify customers of significant changes through our website or email.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us.

Scent & Soul

Luxury Scented Candles & Home Fragrances

Website: https://scent-soul.com

Email: info@scent-soul.com

Phone: +20 105 025 4416

Location: Cairo, Egypt

We are committed to protecting your privacy and making your shopping experience with Scent & Soul safe, enjoyable, and trustworthy.

© 2026 Scent & Soul. All Rights Reserved.