{"id":26998,"date":"2026-04-27T09:37:08","date_gmt":"2026-04-27T09:37:08","guid":{"rendered":"https:\/\/scent-soul.com\/?page_id=26998"},"modified":"2026-10-11T11:45:27","modified_gmt":"2026-10-11T11:45:27","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/scent-soul.com\/en\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n<h1 class=\"wp-block-wd-title title wd-a54e7d60\">Scent &amp; Soul Privacy Policy<\/h1>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d003403a\"><strong>Last Updated: October 11, 2026<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-13758fc4\">Welcome to Scent &amp; Soul<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-955f743b\">Welcome to <strong>Scent &amp; Soul<\/strong>, your destination for luxury scented candles, home fragrances, and thoughtfully crafted products designed to bring warmth, elegance, and beautiful aromas into your everyday life.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-5e4131d7\">At Scent &amp; Soul, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-406686d5\">This Privacy Policy explains how <strong>Scent &amp; Soul<\/strong> collects, uses, stores, protects, and shares your information when you visit our website, <a href=\"https:\/\/scent-soul.com\/\"><strong>https:\/\/scent-soul.com<\/strong><\/a>, browse our collections, create an account, or purchase our products.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c1d80420\">By accessing or using our website, you acknowledge the practices described in this Privacy Policy.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-2e075b0a\">1. Information We Collect<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2cf3bb15\">We may collect the following types of personal information when you interact with our website.<\/p>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-b3f2261e\">Personal Information<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-559df33b\">When you create an account, place an order, subscribe to our newsletter, or contact our customer support team, we may collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name<\/li>\n\n\n\n<li>Email address<\/li>\n\n\n\n<li>Phone number<\/li>\n\n\n\n<li>Billing and shipping addresses<\/li>\n\n\n\n<li>Account login details<\/li>\n\n\n\n<li>Customer service inquiries and communications<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-9719f1c5\">Order and Transaction Information<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-28e610d3\">When you purchase our scented candles or home fragrance products, we may collect:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products purchased<\/li>\n\n\n\n<li>Order history and transaction details<\/li>\n\n\n\n<li>Payment method and payment status<\/li>\n\n\n\n<li>Shipping and delivery information<\/li>\n\n\n\n<li>Returns, refunds, and customer preferences<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-024b9b92\">Payment transactions may be processed through secure third-party payment providers. We do not intentionally store complete credit or debit card details on our own servers.<\/p>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-f54e82f7\">Device and Usage Information<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-922539e1\">When you browse our website, certain information may be collected automatically, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IP address<\/li>\n\n\n\n<li>Browser type and version<\/li>\n\n\n\n<li>Device type and operating system<\/li>\n\n\n\n<li>Pages visited and browsing activity<\/li>\n\n\n\n<li>Referral sources<\/li>\n\n\n\n<li>Cookies and similar tracking technologies<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2db37716\">This information helps us improve website functionality, understand customer preferences, and provide a better shopping experience.<\/p>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-4e8a69b2\">Location Information<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-63810e11\">We may collect approximate location information based on your IP address or the delivery address you provide.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8b16009d\">This information may be used to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Calculate shipping costs and delivery availability<\/li>\n\n\n\n<li>Process and deliver your orders<\/li>\n\n\n\n<li>Display relevant products, offers, or services<\/li>\n\n\n\n<li>Improve our delivery and customer service operations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9abbe1fd\">We do not require continuous access to your device&#8217;s precise GPS location to use our online store.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-bacfd771\">2. How We Use Your Information<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fa7207d8\">At Scent &amp; Soul, we use your personal information to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Process, confirm, and deliver orders.<\/li>\n\n\n\n<li>Manage your account and purchase history.<\/li>\n\n\n\n<li>Provide customer support and respond to inquiries.<\/li>\n\n\n\n<li>Communicate order confirmations, shipping updates, and delivery notifications.<\/li>\n\n\n\n<li>Process returns, exchanges, and refunds.<\/li>\n\n\n\n<li>Personalize your shopping experience and product recommendations.<\/li>\n\n\n\n<li>Improve our website, products, and customer service.<\/li>\n\n\n\n<li>Send newsletters, special offers, and promotional updates in accordance with your marketing preferences and applicable law.<\/li>\n\n\n\n<li>Detect fraud, prevent unauthorized transactions, and protect our website.<\/li>\n\n\n\n<li>Comply with applicable legal and regulatory requirements.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b0ef92ef\">We only use personal information for legitimate business purposes and in accordance with applicable data protection laws.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-45b35d32\">3. Cookies and Tracking Technologies<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d265764d\">Our website may use cookies and similar technologies to improve your browsing and shopping experience.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-b6e18004\">Cookies may help us:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Remember products in your shopping cart.<\/li>\n\n\n\n<li>Keep you logged in to your account.<\/li>\n\n\n\n<li>Save your website and shopping preferences.<\/li>\n\n\n\n<li>Understand website traffic and customer behavior.<\/li>\n\n\n\n<li>Measure the performance of advertising campaigns.<\/li>\n\n\n\n<li>Deliver more relevant promotional content.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c1b3d170\">We may use third-party analytics and advertising services, such as Google Analytics, Google Ads, or Meta Pixel, where implemented on our website.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f7705b71\">You can manage or disable cookies through your browser settings. Where required by law, we will request your consent before using non-essential cookies.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fdb3f0de\">Disabling certain cookies may affect some website features, including shopping cart functionality or account preferences.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-ceee11d2\">4. How We Share Your Information<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7e67f4dd\"><strong>Scent &amp; Soul does not sell your personal information.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-d76e45f0\">We may share necessary information with trusted third parties to operate our business and fulfill your orders.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-2f3fc33e\">These parties may include:<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-fc042070\"><strong>Payment Service Providers:<\/strong> To securely process payments, refunds, and transactions.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3642404b\"><strong>Shipping and Delivery Partners:<\/strong> To deliver your candles and home fragrance products to your selected address.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-7ceaf002\"><strong>Website and Hosting Providers:<\/strong> To maintain website performance, functionality, and security.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-73f5f5e6\"><strong>Marketing and Analytics Providers:<\/strong> To measure advertising performance and improve our marketing communications, subject to applicable privacy requirements.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-efcd4685\"><strong>Legal and Regulatory Authorities:<\/strong> When disclosure is required by law, a valid legal request, or to protect our legal rights.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f29efdab\">Third-party service providers are expected to handle personal information securely and only for authorized purposes.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-6b79996a\">5. Marketing Communications<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-95a1ac78\">When you subscribe to our newsletter, choose to receive marketing updates, or otherwise provide appropriate permission, we may contact you about:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New scented candle collections<\/li>\n\n\n\n<li>Seasonal fragrances and limited-edition releases<\/li>\n\n\n\n<li>Exclusive discounts and promotional offers<\/li>\n\n\n\n<li>Special events and product launches<\/li>\n\n\n\n<li>Personalized product recommendations<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-41cc63aa\">You can opt out of promotional emails by clicking the <strong>Unsubscribe<\/strong> link included in marketing emails or by contacting us at <a href=\"mailto:info@scent-soul.com\"><strong>info@scent-soul.com<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c6b99dd9\">You may also request to stop receiving promotional SMS or other marketing messages.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6dce62a4\">Please note that transactional communications, including order confirmations, payment updates, shipping notifications, and important account notices, may still be sent when necessary.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-8f164ff7\">6. Data Security<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-8611b040\">We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, loss, or misuse.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9d8b2080\">These measures may include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Secure HTTPS connections<\/li>\n\n\n\n<li>Access controls for customer information<\/li>\n\n\n\n<li>Secure payment processing through third-party providers<\/li>\n\n\n\n<li>Website security monitoring and updates<\/li>\n\n\n\n<li>Restricted access to personal data by authorized personnel<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-6aee6215\">Although we work to protect your information, no method of online transmission or electronic storage is completely secure.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-7f6bae61\">7. Data Retention<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-eeb51011\">We retain your personal information only for as long as reasonably necessary to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Complete orders and provide customer support.<\/li>\n\n\n\n<li>Maintain business and accounting records.<\/li>\n\n\n\n<li>Resolve disputes and process returns or refunds.<\/li>\n\n\n\n<li>Comply with applicable legal, tax, and regulatory obligations.<\/li>\n\n\n\n<li>Fulfill the purposes described in this Privacy Policy.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-72025071\">When personal information is no longer needed, we will take appropriate steps to delete or anonymize it, subject to applicable legal requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-0b99a6ca\">8. Your Privacy Rights<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-22d0bf19\">Subject to applicable laws, you may have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Request access to the personal information we hold about you.<\/li>\n\n\n\n<li>Update or correct inaccurate personal information.<\/li>\n\n\n\n<li>Request deletion of your personal information.<\/li>\n\n\n\n<li>Withdraw consent for certain uses of your data.<\/li>\n\n\n\n<li>Opt out of promotional and marketing communications.<\/li>\n\n\n\n<li>Raise concerns about how your information is processed.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bbc34848\">You can review or update certain account information by visiting:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-scent-amp-soul wp-block-embed-scent-amp-soul\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"BxJSZG4QYH\"><a href=\"https:\/\/scent-soul.com\/my-account\/\">My account<\/a><\/blockquote><iframe loading=\"lazy\" class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"\u201cMy account\u201d \u2014 Scent &amp; Soul\" src=\"https:\/\/scent-soul.com\/my-account\/embed\/#?secret=P2Ye7kVElC#?secret=BxJSZG4QYH\" data-secret=\"BxJSZG4QYH\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bf156061\">For other privacy-related requests, please contact <a href=\"mailto:info@scent-soul.com\"><strong>info@scent-soul.com<\/strong><\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-183b7909\">9. Account and Data Deletion<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-90038565\">We respect your right to request the deletion of your account and associated personal information.<\/p>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-b548822b\">Requesting Account Deletion<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-39620a60\">To request account deletion:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Visit <a href=\"https:\/\/scent-soul.com\/my-account\/\"><strong>https:\/\/scent-soul.com\/my-account\/<\/strong><\/a> and log in to your account.<\/li>\n\n\n\n<li>Review or update your available account information.<\/li>\n\n\n\n<li>Send an account deletion request to <a href=\"mailto:info@scent-soul.com\"><strong>info@scent-soul.com<\/strong><\/a> using your registered email address.<\/li>\n\n\n\n<li>Our customer support team may request reasonable verification before processing your request.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-wd-title title wd-48b59e60\">What Happens After Your Request?<\/h3>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-495edfe3\">Once your identity has been verified and your request reviewed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your account may be deleted or deactivated, as appropriate.<\/li>\n\n\n\n<li>Personal information that is no longer required will be deleted or anonymized.<\/li>\n\n\n\n<li>Certain order, payment, or transaction records may be retained where required for legal, accounting, tax, fraud prevention, or dispute-resolution purposes.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4a5a2cd9\">Account deletion may affect your ability to access your order history and other account-related services.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-58d098ff\">For assistance, please contact <a href=\"mailto:info@scent-soul.com\"><strong>info@scent-soul.com<\/strong><\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-ee0ffbb3\">10. Third-Party Websites and Services<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-63857d4c\">Our website may contain links to third-party websites, social media platforms, payment providers, or delivery services.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1db511f0\">These third parties operate under their own privacy policies and terms.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-dae48a6b\">Scent &amp; Soul is not responsible for the privacy practices or content of websites and services that we do not control.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-44e7a368\">We encourage you to review the privacy policies of third-party services before providing personal information.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-54858d51\">11. Children&#8217;s Privacy<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c3715a21\">Our website is intended for general audiences and is not specifically directed toward children.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-901a50f7\">We do not knowingly collect personal information from children in violation of applicable laws.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-50bc7e98\">If you believe a child has provided personal information without appropriate authorization, please contact us so we can review the matter and take appropriate action.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-a2e204df\">12. Changes to This Privacy Policy<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4c9a68fe\">Scent &amp; Soul may update this Privacy Policy periodically to reflect changes in our services, website functionality, business practices, or applicable legal requirements.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-abe354d3\">When changes are made, we will update the <strong>Last Updated<\/strong> date at the top of this page.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9aadcf48\">Where required or appropriate, we may also notify customers of significant changes through our website or email.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-c640a8dc\">We encourage you to review this Privacy Policy periodically.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-721a83a2\">13. Contact Us<\/h2>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-4749cacb\">If you have questions, requests, or concerns regarding this Privacy Policy or how we handle your personal information, please contact us.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-49097dc0\"><strong>Scent &amp; Soul<\/strong><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-9108be19\">Luxury Scented Candles &amp; Home Fragrances<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-3981063d\"><strong>Website:<\/strong> <a href=\"https:\/\/scent-soul.com\/\">https:\/\/scent-soul.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-aa84f7fe\"><strong>Email:<\/strong> <a href=\"mailto:info@scent-soul.com\">info@scent-soul.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-caf61b10\"><strong>Phone:<\/strong> +20 105 025 4416<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-ed0b75ed\"><strong>Location:<\/strong> Cairo, Egypt<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1f259e56\">We are committed to protecting your privacy and making your shopping experience with Scent &amp; Soul safe, enjoyable, and trustworthy.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-1bab1056\">\u00a9 2026 Scent &amp; Soul. All Rights Reserved.<\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26998","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/scent-soul.com\/en\/wp-json\/wp\/v2\/pages\/26998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scent-soul.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scent-soul.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scent-soul.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scent-soul.com\/en\/wp-json\/wp\/v2\/comments?post=26998"}],"version-history":[{"count":4,"href":"https:\/\/scent-soul.com\/en\/wp-json\/wp\/v2\/pages\/26998\/revisions"}],"predecessor-version":[{"id":32492,"href":"https:\/\/scent-soul.com\/en\/wp-json\/wp\/v2\/pages\/26998\/revisions\/32492"}],"wp:attachment":[{"href":"https:\/\/scent-soul.com\/en\/wp-json\/wp\/v2\/media?parent=26998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}