{"id":26995,"date":"2026-04-27T09:20:36","date_gmt":"2026-04-27T09:20:36","guid":{"rendered":"https:\/\/scent-soul.com\/?page_id=26995"},"modified":"2026-10-11T11:30:48","modified_gmt":"2026-10-11T11:30:48","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/scent-soul.com\/ar\/terms-and-conditions\/","title":{"rendered":"Terms and conditions"},"content":{"rendered":"<p class=\"wp-block-wd-paragraph wd-987dc06d\">Understand what\u2019s covered, what\u2019s not, and how to claim warranty service.<\/p>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-22b8f7ba\"><strong>Manufacturing Defects Coverage<\/strong><strong>Brand-Specific Terms<\/strong><strong>Keep Invoice &amp; Packaging<\/strong><strong>Warranty Label on Product Page<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-3fb02f31\">OVERVIEW1) How to Know a Product Has Warranty<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Warranty appears as a&nbsp;<strong>label<\/strong>&nbsp;on the product page with duration and terms.<\/li>\n\n\n\n<li>If&nbsp;<strong>no warranty label<\/strong>&nbsp;is displayed, the product is&nbsp;<strong>not covered<\/strong>. In such cases, the Return Policy applies:&nbsp;<strong>14-day change of mind<\/strong>&nbsp;\u0648&nbsp;<strong>30-day manufacturing defect<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-bbc0a926\">Retain your tax invoice, warranty card (if provided), and original packaging for smoother claims.<\/p>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-402e18f4\">COVERAGE2) What Warranty Covers<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Manufacturing defects<\/strong>&nbsp;in materials or workmanship.<\/li>\n\n\n\n<li><strong>Brand-specific conditions<\/strong>\u00a0may apply (duration\/process differ per product).<\/li>\n\n\n\n<li><strong>Appliances &amp; Electronics<\/strong>: may require proof of purchase and manufacturer activation.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-42bd82cd\">EXCLUSIONS3) Not Covered<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Misuse, overloading, or use outside the intended purpose.<\/li>\n\n\n\n<li>Mattresses, We do not provide a warranty for mattresses except for Scent &amp; Soul -branded ones. For other brands, please contact the manufacturer directly.<\/li>\n\n\n\n<li>Accidents\/cosmetic damage: stains, spills, scratches, tears, breakage.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-49a532be\">KITCHENS4) Full Kitchens<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Not eligible for return or cancellation<\/strong><\/li>\n\n\n\n<li><strong>Covered by 5-year warranty<\/strong>&nbsp;against manufacturing defects.<\/li>\n\n\n\n<li>Orders are confirmed after&nbsp;<strong>full pre-payment<\/strong>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-wd-title title wd-5f887063\">CLAIMS5) How to Use Warranty<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Within 30 days of delivery<\/strong>: you may opt for a return under the Return Policy if the issue is a manufacturing defect.<\/li>\n\n\n\n<li><strong>After 30 days<\/strong>: contact Customer Service with order details and description of the issue. A&amp;E may require the tax invoice and brand claim\/activation.<\/li>\n\n\n\n<li>Some products require claims to be made directly with the manufacturer or authorized agent.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-wd-paragraph wd-f177aed5\">Questions?&nbsp;<a href=\"mailto:info@scent-soul.com\">info@scent-soul.com<\/a><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26995","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/scent-soul.com\/ar\/wp-json\/wp\/v2\/pages\/26995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/scent-soul.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/scent-soul.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/scent-soul.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/scent-soul.com\/ar\/wp-json\/wp\/v2\/comments?post=26995"}],"version-history":[{"count":2,"href":"https:\/\/scent-soul.com\/ar\/wp-json\/wp\/v2\/pages\/26995\/revisions"}],"predecessor-version":[{"id":32487,"href":"https:\/\/scent-soul.com\/ar\/wp-json\/wp\/v2\/pages\/26995\/revisions\/32487"}],"wp:attachment":[{"href":"https:\/\/scent-soul.com\/ar\/wp-json\/wp\/v2\/media?parent=26995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}